Scheduled buses are cancelled without notice far too frequently — especially during peak commuting hours. Riders are left stranded on a daily basis, missing Metro-North connections with no alternative.
The info is wrong.
Waited for a bus that never came?
The app says "3 minutes" — then the bus vanishes from the screen. No cancellation alert, nothing. And the app data doesn't match the live signs at bus stops either.
We support the bigger regional transit initiatives underway — but these two fixes are what commuters need right now, and they can be done within the current budget.
What We're Asking For
1. Staff the routes so scheduled buses actually run, prioritizing peak commuting hours.
2. Fix the real-time system so cancellations show immediately.
STEP 1 Email the People in Charge
This is the most impactful thing you can do. Fill in your name, town, and route once — we'll write a tailored message to each of three elected officials. Takes about 2 minutes total.
Your messages will go to: Governor Kathy Hochul (controls NYSDOT), State Senator Bill Weber (your district in Albany), and Congressman Mike Lawler (your district in DC). All three use official contact forms — we'll pre-write the message and you'll paste it in.
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messages sent to elected officials
STEP 1 Send Your Messages
YOUR MESSAGES HAVE NOT BEEN SENT YET
How this works: Each official below uses an official contact form (we can't email them directly). For each one:
Tap COPY MESSAGE — we wrote it for you
Tap OPEN FORM — opens in a new tab
Paste the message into the form's message box, fill in your name + email + ZIP, and hit send
Come back here and check "I sent it ✓"
All three are checked by default. Uncheck any you want to skip.
Help us build a record of how often buses don't show up. We're tracking missed buses over days, weeks, and months to show the real scope of the problem.
If your bus didn't come, report it here. Takes about 30 seconds. One report per route per day.
Report a Ghost Bus
Tap your route:
Your name won't appear publicly. Only your initials are shown. We use names to verify reports and strengthen our case.
Defaults to now.
REPORTED ✓
Your report has been counted. The more riders who report, the harder this is to ignore.
You've already reported this route today. Come back tomorrow if it happens again (it probably will).